Cancellation & Refund Policy

This policy applies to passes for Raas Rang (11–15 October 2026, TurfGPT, Ravet, Pune, Maharashtra) bought online on this website through Razorpay.

Cancellation by you

Passes are non-cancellable and non-refundable once booked, except in the cases described below. If you cannot attend, you may forward an unused ticket to someone else using its ticket link; each QR still works only once per night.

Season passes

Season passes are personal and non-transferable and are valid once per night on all five nights. There are no partial or pro-rata refunds for nights you miss. Season passes are sold only until the season sales cut-off (12 October 2026 at 4:00 am IST). If the organiser cancels a night, season-pass holders receive a refund for that night’s share of the pass price (the season price divided by five), within the timeline below.

If the organiser cancels

If the event, or a night you hold a pass for, is cancelled by the organiser, you receive a full refund of the amount paid for that night (or the full event, if cancelled entirely) to your original payment method within 5–7 business days of the cancellation announcement. You do not need to apply.

If a night is rescheduled

If a night is moved to a new date, your pass is automatically valid on the new date. If you cannot attend the new date, you can request a refund within 48 hours of the reschedule announcement; approved refunds are made to the original payment method within 5–7 business days.

Failed or duplicate payments

If money is deducted but your booking fails, or you are charged twice for the same booking, the extra amount is refunded automatically to the original payment method within 5–7 business days. If you don’t see it, contact us with your payment ID.

Refund timelines

Refunds go to the original payment method. After we initiate a refund, the time it takes to reach your account depends on your bank or card issuer.

How to request a refund

Email raasrangpune@gmail.com or call / WhatsApp +91 86687 05817 or +91 91194 21020 with your booking reference (RR-…) or Razorpay payment ID, the name and mobile number used to book, and the reason. Refunded tickets are cancelled and will no longer open the gate.